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About
Us
Our
Services
Techfusion LTD is IT company that values innovation, benefits from extensive knowhow and is inspired by desire to create products and services touching perfect.

Our mission is to create state-of-the-art IT support services for everybody, so seamless and useful, that all you have to do is focus on your business leaving us to care for the IT.

We focus our spanest efforts in improving customer collaboration, service delivery quality control and maintain privacy and information security. Excellence is characteristic; it is an attitude to our customers.

TechCloud™


  • custom OpenStack solutions

TechCRM™


  • custom CRM systems

TechLite™


  • 8x5 Access to Tech Support
  • 15m Target Response Time
  • 48h Target Time-to-Repair
  • Device level Analytics
  • Task Reports

TechPremium™


  • 24x7 Access to Tech Support
  • 15m Target Response Time
  • 24h Target Time-to-Repair
  • Device level Analytics
  • Task Reports

TechCloud™


  • custom OpenStack solutions

TechCRM™


  • custom CRM systems

TechLite™


  • 8x5 Access to Tech Support
  • 15m Target Response Time
  • 48h Target Time-to-Repair
  • Device level Analytics
  • Task Reports

TechPremium™


  • 24x7 Access to Tech Support
  • 15m Target Response Time
  • 24h Target Time-to-Repair
  • Device level Analytics
  • Task Reports
Our
Philosophy
.. I'm not pretty shure, only guessworks
Our
Mission
.. is to create state-of-the-art IT support services
Techfusion LTD utilizes Measured-to-fit model delivering unprecedented level of service customization depending on customer requirements. We provide tailored service parameters to meet any need in addition to several predefined service packets, measured to fit most common customer profiles.

No matter if your issue is emergency or just a regular query – we get in touch lightning fast. All our service contracts are bound with guaranteed response time of up to 15 min from the moment of task creation. No more endless waiting for response. No more tiered support model. No more technology focused engineering.
Service
Delivery
Network
Services

Why quality network support is a must...



Current business opportunities target a variety of computer and telecommunication networks ranging from small private networks to the biggest ISP networks or network conglomerates forming the global network – Internet. The network technologies are the backbone of digital data and content that defines significant part of the way we entertain, communicate, collaborate, learn and work. According to Google there has been an estimate of more than 637 million web sites, 250 billion emails are sent every day, a 100 years of video is added to YouTube daily and 800 000 apps are downloaded every hour from mobile App stores. All this only confirms the importance of networks and Internet to our lives and business. But what is really important for networks except the level of penetration and availability to users is their continuity, resiliency and operability. Network support has become equally important to network availability so that customer satisfaction is guaranteed!

And yes, there are future opportunities as well...



With the digital world upon us, digitalization will significantly change the technology market through the Internet of Things. “The traditional IT market is not going to grow at a faster rate any time soon, if ever. Increased growth will come from the non-traditional IT market,” said Peter Sondergaard, senior vice president at Gartner and global head of Research. “While in 2015 the combined IT and telecom market will hit nearly $4 trillion, the incremental revenue generated by the Internet of Things’ suppliers is estimated to reach $309 billion per year by 2020. In 2009, there were 2.5 billion connected devices; most of these were mobile phones, PCs and tablets. In 2020, there will be over 30 billion devices connected, of far greater variety.

Our team

We believe in employing only expert level broad-minded engineers with expertise in at 3 or more technology tracks. Our team has more than 50 total years of experience designing, implementing, optimizing and supporting wide variety of customer networks both on scale and technology used.


Traditional Support vs. Next Generation Support
Traditional Support Team Techfusion Support Team
Tiered model Flat model
Employing entry to expert level engineers Employing only expert level engineers
Engineers are technology focused Engineers are technology independent





Key benefits are directly derived from the comparison matrix of traditional support service vs next generation support service. Tiered model accompanied with tiered skill level of engineers significantly delays support delivery. Our research shows that in tiered team it takes up to 5 times more time to connect with the correct engineer compared to our flat model. In addition engineers with versatile knowledge in many technologies have holistic view of your entire network resulting in faster case resolution and wiser consulting.
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Us
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a Message

By email: office@techfusion.eu or using mail form below.

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